Return Policy

We want you to be happy with your order. This policy covers standard retail orders; wholesale and bulk-case orders may carry different terms, agreed at the time of quote. This is a draft policy for legal review before publishing — it is not a substitute for advice from a licensed attorney.

1. Return Window

You may request a return within 30 days of delivery. Requests made after 30 days will not be accepted.

2. Condition Requirements

• Items must be unused, unwashed, and in their original packaging
• Items showing signs of use, damage from misuse, or missing packaging may be refused or subject to a partial refund
• Case-pack orders must be returned as a full case unless the case arrived damaged or short

3. Non-Returnable Items

Clearance items and items marked "final sale" at checkout are not eligible for return.

4. How to Start a Return

Email support@wholesalesquishy.com with your order number and the reason for the return. We'll confirm eligibility and send return instructions within 2 business days.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping.

6. Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos so we can resolve it quickly, at no cost to you.

7. Contact Us

Wholesale Squishy
12508 Center St, Suite 5
South Gate, CA 90280
United States
Email: support@wholesalesquishy.com