This policy explains how refunds are processed once a return is approved under our Return Policy. This is a draft policy for legal review before publishing — it is not a substitute for advice from a licensed attorney.
Once we receive your returned item, we inspect it within 3 business days to confirm it meets the condition requirements in our Return Policy.
Approved refunds are issued to your original payment method. We do not issue cash refunds or store credit unless you request store credit instead.
Once approved, refunds are issued within 5 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.
Standard retail returns are refunded in full with no restocking fee. Bulk/case-pack orders returned for reasons other than damage or error may be subject to a 10% restocking fee, disclosed to you before the return is finalized.
Items returned outside the condition requirements (missing packaging, signs of use) may receive a partial refund at our discretion, and we'll tell you the amount before processing it.
Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.
Wholesale Squishy
12508 Center St, Suite 5
South Gate, CA 90280
United States
Email: support@wholesalesquishy.com